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YOU HAVE QUESTIONS . . .

WE HAVE ANSWERS

FREQUENTLY ASKED QUESTIONS

Here on this page, you'll find answers to our most frequently asked questions. If you don't see the answer you're looking for, feel free to reach out to us directly - we’re always happy to help and quick to respond!

  • What is your cancellation policy?
    A full refund of 100% of the total booking charges, minus a $50.00 cancellation fee, will be provided for cancellations made more than 30 days prior to the arrival date. For cancellations made more than 14 days prior to the arrival date, 50% of the total booking charges, minus the $50.00 cancellation fee, will be refunded. Cancellations made within 14 days of the arrival date are non-refundable. OPTIONAL Non-Refundable Cancellation Policy When choosing the Non-Refundable option, your booking is final and cannot be canceled. However, we do allow one change of date, subject to availability and within the same rate category. While no refunds will be issued for the reservation amount, the cleaning fee will be refunded if the reservation is canceled before the check-in date. This option offers a lower rate in exchange for your commitment to the booking. We recommend this option for guests with firm travel plans who may need a single date adjustment. Guests have the option to receive an additional 10% discount by selecting our Non-Refundable Option Cancellation Policy. To take advantage of this discount, simply choose this when booking.
  • How can I check if my dates are available?
    To check availability, simply use our booking form by entering your desired arrival and departure dates. The pop-up calendar will show you if your preferred dates are available.
  • Can I check in early or check out late?
    Yes! Check-in is available between 2:00 p.m. and 8:00 p.m., but guests are welcome to use the resort amenities prior to check-in time. Luggage storage is also available for your convenience. Early check-in may be available upon request, depending on availability. Check-out is at 10:00 a.m. Late check-out is also available upon request, subject to availability, at a fee of $10 per additional hour.
  • How do I make a payment?
    To make a payment, you'll be prompted to submit a 50% deposit during the reservation process, with PayPal as our primary payment processor. If for any reason the system is unable to process your payment, you can use the provided QR code. We also accept payments via cash, Zelle, PayPal, Venmo, Visa, or Mastercard, offering you flexibility in choosing the method that works best for you.
  • Will my data or information be shared with anyone?
    Rest assured, your data and information will not be shared with anyone. We take your privacy very seriously and ensure that your details are kept secure and confidential. If you’d like more information, you can read our full privacy policy on our website.
  • What are the nightly rates?
    At Treasure By The Sea Bonaire, our nightly rates vary based on the type of accommodation you select and the season of your stay. From May through October, you can enjoy our lowest rates, while November through April is our peak season with higher rates. During the holiday season, from December 21 to January 5, rates are adjusted accordingly. We also offer discounts for weekly and monthly stays, providing even more value. Our rates are based on double occupancy, with an additional charge of $20 per person per night for extra guests. We frequently offer special promotions and packages to make your stay more affordable. For accurate pricing, simply enter your desired dates on our booking form, and you'll receive an instant quote on the screen in USD.
  • Before I finalize my booking, I have a question. How can I get in touch with you?
    Please fill in your details using our booking form, and when you're ready, simply select the "Ask Question" button instead of "Book Now."
  • How is the final quote calculated for the dates I selected?
    The final quote is a simple formula of three components: the nightly rate + any additional guests above 2 + 15% cleaning fee. The cleaning fee covers mid-week, weekly, and end-of-stay cleaning, ensuring your stay is clean and comfortable. Rest assured, there are no hidden fees. You will see an instant quote when you choose your accommodation and enter your dates when you click Book A Room.
  • We’ve never booked a vacation rental directly from an owner before, so we’re a bit nervous. How can we be sure we can trust the process?
    It’s completely understandable to feel a bit uncertain when booking a vacation rental for the first time—we’ve felt the same way when renting in other destinations. Rest assured, you can trust us. We are real people, and we genuinely care about making your stay enjoyable. Feel free to learn more about us on our website, or connect with us on Facebook and Instagram. If you’re more comfortable booking through a larger platform, we have links at the bottom of this page that direct you to our listings on well-known booking sites. While you may pay a bit more on those platforms, we want you to choose the option that feels right for you.
  • Can I get an instant quote?
    Yes! For an instant quote, please visit our Book A Room Select the property you're interested in. Enter your arrival and departure dates. Specify the number of guests. This will provide you with an immediate quote, and you’ll be one step closer to securing your stay with us. If you have a question, please write that in the Comments/Questions section and select "Ask A Question" button. If you would like to proceed with your reservation, please select the "Book Now" button. We can't wait for you to experience the beauty and relaxation of the island by staying at Treasure By The Sea Bonaire, where comfort, convenience, and unforgettable memories await!
  • How do I make a reservation?
    To book your stay, simply click "Book A Room" on our website. Enter your preferred dates and details using our booking form, then select "Book Now" to review the terms and conditions of the rental agreement. Choose your payment method (in US dollars) to complete the process online. A 50% deposit is required to confirm your reservation, with the remaining balance due 30 days prior to your arrival. Once your booking is complete, you'll receive a confirmation email.
  • What is the Raincheck Option?
    A raincheck option allows guests to reschedule their reservation for a future date if they cannot make their original stay. By paying a small fee of $25, guests can secure the value of their booking and rebook within one year of their original check in date. This option provides flexibility, ensuring they don't lose their reservation investment while giving them the opportunity to enjoy their stay at a later time when it’s more convenient. Raincheck Option Reschedule your reservation within one year of the original check-in date. $25 fee applies. Must be selected before the original check-in date. Applies to the original booking amount. You must contact us in advance to request this option. Cannot be combined with any special offers.
  • Do you have airport shuttle service?
    Need a ride from the airport to Treasure By The Sea Bonaire? We’ve got you covered! Let us take one thing off your mind as you plan your getaway. Enjoy free airport transfers when you book a stay of 5 nights or more - just another way we make your vacation stress-free!
  • Do you have pets that live on the property?
    Yes, we do have pets! Jolie is our well-trained 11-year-old dog. She knows a variety of commands, including sit, stay, down, come, wait, right paw, left paw, both paws, and kiss. Jolie loves going for walks, and you’re welcome to take her along the oceanfront boulevard or on local trails! We also have a friendly but shy orange tabby cat named Pablo. He’s a bit reserved, but he enjoys gentle scratches and treats.
  • Do you have security cameras? Where are they located?
    Yes, we have security cameras installed at each gate entrance for the safety and security of our property. Please be assured that there are no cameras inside the houses or in any private areas.
  • Where is Treasure By The Sea Bonaire located?
    Treasure By The Sea Bonaire is perfectly situated in downtown Kralendijk, in the picturesque Playa Pabou neighborhood, just steps from the ocean and close to shops and restaurants. Our convenient location allows you to experience the best of Bonaire with ease. View our map, directions, and aerial view by clicking here.
  • Will someone be there to greet me when I arrive?
    Absolutely! Either Verna or Daniëlle will be there to personally welcome you when you arrive. To help us prepare, please respond to the email titled "Plan Your Trip To Treasure By The Sea Bonaire" with your arrival details, including your flight number and time. If you’d like Verna to arrange transportation for you, just let her know. You can reach them by cell or WhatsApp at +599 784 5294 or via email at verna@treasurebytheseabonaire.com. We're excited to ensure you have a smooth and welcoming arrival!
  • Do you have hot water?
    Yes, we do! Kas di Almendra and Kas di Alegria offer hot water in both the sinks and shower, while Kas di Amigu and Kas di Amor provide hot water in the showers.
  • Is there a cooler to take drinks and lunch with us during the day?
    Absolutely! You'll find a cooler in the outdoor kitchen, right next to the grill, perfect for taking drinks and lunch with you during the day. Enjoy!
  • Do you have window screens, air conditioning and ceiling fans?
    Yes! All our houses are equipped with window screens, air conditioning, and ceiling fans to ensure your comfort. Kas di Alegria has air conditioning in the studio, Kas di Almendra in the bedroom and living area, and Kas di Amigu & Kas di Amor in the bedrooms. You'll also find ceiling fans in the living rooms, bedrooms and bathrooms. All the windows have screens, so you can enjoy the island breeze if you prefer. Book now to experience a cool and relaxing stay with us!
  • Do you have WiFi?
    Yes, Treasure By The Sea Bonaire offers free Wi-Fi for all our guests. Stay connected with ease throughout your stay!
  • What can I use in the common area?
    Our common areas are here for you to enjoy! Feel free to make use of the outdoor kitchen, complete with a large BBQ grill, sink, and a dining table with chairs. There's also a dunk tank, outdoor storage lockers, an outdoor shower, and a spacious backyard with a hammock and clothesline. We want you to feel at home and make the most of your stay!
  • Are the guesthouses separate units? 
    Yes, each house has its own private entrance, ensuring your privacy. While the houses do share a common wall, it is soundproof, so you'll enjoy a quiet and peaceful stay. Additionally, Kas di Almendra and Kas di Alegria have an adjoining door inside, offering the option to rent both units together if you're traveling with a larger group or family.
  • Does the property have current converters that will allow the use of laptops and electronics from the USA?
    Yes, our property is equipped with standard US plugs, making it convenient for you to use your laptops and electronics. However, please note that the power operates at 50Hz (as opposed to 60Hz in the US), which means your devices may charge faster and get warmer. We recommend not leaving phones, laptops, etc., plugged in for more than a few hours at a time. Kas di Almendra also has a 220V plug available in the kitchen.
  • Do you have parking?
    Yes, we have free parking! Our driveway has three designated spots, and additional street parking is also available. Feel free to use whichever is most convenient for you.
  • Do you have a full kitchen?
    Yes! Each of our houses features a fully equipped kitchen with a sink, dishwasher, gas cooktop, and a full-size refrigerator with an ice maker and water dispenser. Plus, you’ll also have access to our outdoor kitchen, which includes a gas BBQ grill and sink. We’ve got everything you need to make your stay comfortable and convenient!
  • When will my house get cleaned?
    We ensure that every home is thoroughly cleaned prior to your arrival for a fresh and welcoming stay. For guests staying less than 7 nights, an end-of-stay cleaning is provided after your departure. Guests staying 7 nights or more will enjoy a mid-week cleaning (3-4 days after arrival), weekly cleanings, and an end-of-stay cleaning, keeping everything spotless and comfortable throughout your stay.
  • Do you offer any discounts?
    Absolutely! We have some fantastic special Offers available right now. Don’t miss out—book today and take advantage of these exclusive deals to make your stay even more unforgettable!
  • I booked directly on your website, when can I buy Travel Insurance?
    Travel insurance Coverage may be purchased at the following times: At time of initial booking At any time WHEN 30 days or more from check in date. At time of booking or within +5 days of booking WHEN the arrival date is less than 30 days from check in date. Cancel For Any Reason (CFAR) travel insurance cannot be purchased for an arrival date of less than 30 days before check in date. Other eligibility rules apply such as place of residence and destination. If the traveler resides in an ineligible location or is traveling to an ineligible destination, no purchase will be allowed.
  • Do I need travel insurance?
    Travel Insurance covers unforeseen circumstances that may occur before or during your trip. It can protect you from losing your monetary investment if you have to cancel your trip within the penalty period where travel suppliers and tour operators keep your non-refundable deposits. It also provides coverage for other problems that you may face during your trip, such as lost, stolen, or damaged baggage, reimbursement of medical expenses and expenses incurred to evacuate you back to your home and more. When booking direct through our website, you will have the ability to purchase two different types of travel insurance: Traditional travel insurance. This program responds to risks incidental to planned travel and includes reimbursement for the cost of the booking if a covered event occurs that forces you to cancel the trip; additionally, proportional reimbursement can be made for covered events causing the trip to be delayed or interrupted. Covered events include things like • being hospitalized, • death of a close family member, • unforeseen hurricane or an mandatory evacuation. Travel insurance offers are available to residents of all US states and all Canadian provinces except Quebec. See policy for details. Cancel For Any Reason (CFAR) Protection. This is what it sounds like - the CFAR benefit pays out if you cancel the trip for any reason at all, even one that isn't listed as a covered reason in the policy. The catch is that it only pays out 60% of the costs if you don't have a covered reason. At the moment, CFAR can be purchased only by residents of the United States and Canada. CFAR is not available to residents of New York, Washington, and Quebec. The CFAR benefit must be claimed at least 48 hours prior to scheduled trip departure date (check in). See CFAR policy for details. You are given the option to choose (opt in) which type they wish to purchase, or to refuse the protection.
  • Any particular advice regarding driving and safety of vehicle and contents outside of common sense of not leaving valuables in the vehicle?
    For your safety and convenience, please keep your vehicle's doors unlocked and the windows partially down to signal that the car is open. Avoid leaving any valuables in the vehicle; take everything with you or be prepared for the possibility of loss. It's best not to lock your glovebox. Most rental cars are manual transmissions, so be sure to use the parking brake to prevent the vehicle from rolling. Note that there are no traffic lights on the island, and you'll encounter many pedestrians, cyclists, and scooter riders. Beeping is a common way for locals to greet each other, so don’t be surprised if you hear it often.
  • How do I get around the island?
    To get around the island, we highly recommend renting a truck, especially if you plan on doing water activities or exploring the national park. Trucks offer the best access for these adventures. For other transportation options, you can rent cars, scooters, bikes, or golf carts. Additionally, electric scooters from Hoop are available around the island for convenient travel. Verna & Daniëlle can assist you in arranging a car rental for your convenience. Just let us know if you need help with this, and they'll be happy to make the arrangements for you. Email verna@treasurebytheseabonaire.com Cell/WhatsApp +599 784 5294
  • Are there any entry fees to enter Bonaire?
    Yes. As of July 1, 2022, Bonaire has implemented a new entry tax. This tax replaces the 'tourist tax' and 'car rental' tax that visitors paid. Visitors will have to pay $75.00 per visit per person for ages 13 and above. For ages 12 and below and former Netherland Antilles residents, will have to pay $10.00 per visit per person. This tax can be paid digitally https://tourismtax.bonairegov.com/ or upon arrival at the airport. On July 1, 2024, the first three changes following the tourist tax evaluation will take effect: 1) The validity of the tax paid is extended to 1 month 2) Island children not living on Bonaire go to the low rate of $10 per person. 3) Exemption for all Bonairian students studying full-time abroad Every effort has been made to have these changes become effective per July 1, 2024. As a result, although the changes are recognized in the system, it is not yet possible to upload the required proof documents into the system in advance. For now, these are checked manually at the airport or at the port. For more information please visit: https://bonairegov.com/inwoners/toeristenbelasting
  • When is Washington Slagbaai National Park open?
    The park is open Tuesday - Sunday from 8am - 5pm. Visitors are welcome to enter until 2:30pm. If there is a national holiday or heavy rainfall, the park may close.
  • Do I have to pay to use the protected waters of Bonaire?
    Yes. The sea around Bonaire and Klein Bonaire - the Bonaire National Marine Park (BNMP) - is protected and managed by STINAPA. All users of the Marine Park must pay an entrance fee known as the nature tag. All users of Bonairean waters are required to pay a nature fee. In the past, there were two types of Nature Fee, one for scuba divers and one for other activities. Since January 1st 2023, all visitors pay the same price: $40. Purchase it here: https://stinapa.bonairenaturefee.org/​ Permits include access to the National Park. Permits are sold on a calendar year basis.  The fee is used to preserve and maintain the marine park and national park.
  • What is the Bonaire National Marine Park?
    The Marine Park includes all the waters surrounding Bonaire and Klein Bonaire, from the high-tide mark to 60 meters (200 feet) of depth. This is an area of about 27 km² (6672 acres) and includes the coral reef, sea grass and mangroves. Lac and Klein Bonaire are both a RAMSAR site and therefore internationally recognized as important wetlands areas.
  • Do I have to pay a fee to enter Washington Slagbaai National Park?
    Yes, the cost is the Nature Fee. You will need a valid ID and proof of payment for the Nature Fee. We suggest bringing photocopies so you don't need to leave these items in your vehicle while you are out exploring.
  • Do you offer breakfast?
    Yes, we do offer breakfast! You can have it conveniently delivered to your home, either to enjoy on-site or packed in a to-go box, perfect for fueling up before your day's adventure. Just let us know your preference, and we'll take care of the rest!
  • Can we get fresh fish?
    Yes, you can buy fresh fish right at the Fisherman’s Pier, where Treasure By The Sea Bonaire is conveniently located. The catch of the day typically includes tuna, snapper, barracuda, wahoo, or rainbow runner. You can choose to purchase a whole fish or have it filleted for you. Fresh fish is very reasonably priced, typically around $10 per pound.
  • Are credit cards accepted?
    Yes, credit cards are widely accepted in Bonaire. Most restaurants, shops, and service providers accept major credit cards such as Visa and MasterCard. It's always a good idea to carry some cash for smaller purchases or places that may not accept cards.
  • What is the currency in Bonaire?
    The currency used in Bonaire is the United States Dollar (USD). Although Bonaire is part of the Caribbean Netherlands, and the official currency of the Netherlands Antilles was previously the Netherlands Antillean Guilder (ANG).
  • What days are the cruise ships scheduled to come in?
    Bonaire ship calendar 2024-2025 provides a list of cruise ships scheduled to arrive in port with detailed information, including dates and estimated time of arrival and departure. To view how busy is the port we have included the maximum passenger capacity for each vessel. This timetable displays dates and times cruise liners are scheduled to sail into the port with the name of the ship, cruise operator, and the number of passages based on double occupancy. Please note, that the following cruise ship schedule is created on updated itineraries from the major cruise lines. The cruise ship schedule I subject to change and might be affected by various reasons including weather conditions, or itinerary changes by the cruise lines. You can view the schedule here:  https://crew-center.com/kralendijk-bonaire-cruise-ship-schedule
  • What do I need to bring with me to snorkel?
    We recommend bringing your snorkel mask, booties, fins, and, of course, your bathing suit! We recommend wearing a rash guard, skin suit, or wetsuit for sun protection, as this eliminates the need for sunscreen, which can be harmful to the coral reefs. The rocky shores make booties a safer and more comfortable choice for getting in and out of the water. These garments will keep you protected from the sun and stings while also helping to preserve the marine environment. If you don’t have snorkel gear, don’t worry! There are plenty of dive shops on the island where you can easily rent or buy everything you need.
  • Can you recommend a dive shop?
    We’re thrilled to recommend XProDivers to all our guests for an unforgettable diving adventure! Whether you’re looking to take a course, rent tanks, or explore Klein Bonaire on a boat ride, they’ve got everything you need. And as a special treat, you’ll get a fantastic 10% off their dive packages just for being our guest. Dive in and make the most of your Bonaire experience with XProDivers!
  • Our plan is to eat majority of meals at the property (definitely breakfast and dinner), can you recommend a supermarket that would have the fresh produce and fresh fish?
    We shop at following: Warehouse:  Best prices. Pietersz:  Great bulk and quality meats. Van den Tweel:  Most modern style with good vegetarian options  Zhung Kong:  Great selection of American products Best Cellar:  Best prices on wine & liquor Fresh fish can be bought directly from the fisherman about 30 seconds away from your door.
  • Can you recommend a beach that is especially good for relaxing/sun tanning?  
    Sorobon (fun to watch windsurfers),  Lac Cai (the weekend bar is open on Sundays),  Pink Beach (tumbled coral beach),  Atlantis (fun to watch kitesurfers),  No Name beach at Klein,  Slagbaai in Washington Slagbaai Park Donkey Beach (very busy on Sundays with local people)
  • Any particular areas/activities/restaurants on the island that are "must see"?
    Echo Parrot Sanctuary tour Donkey Sanctuary – buy a few bags of carrots & cut them into quarter size pieces so you will have plenty to feed the donkeys.  Don’t give them all out in the beginning or you won’t have enough to give by the end of the drive. Snorkel – You need thick sole dive boots & open heeled fins. Bari’s Reef at the broken down pier – it’s like swimming in an aquarium. In front of our property - you will see turtles, pufferfish, filefish, parrotfish, trunkfish, eels, sea urchins, tarpons, sergeant majors, bonefish, goatfish, angelfish, blennies, and if you can spot them you’ll see octopus, lobsters, spotted eagle rays, ocean triggerfish and lots of juveniles. Lac Bay – walk out through the shallow bay to the reef and check out the beautiful reef, swim to the left to see the elk corals & on the way in you will see large conch. La Dania’s Leap – take a jump into the pristine corals & drift to Karpata. Wayaka – spend that day snorkeling at Wayaka I, II & III in Washington Slagbaai Park. Klein – we suggest going to Klein with SeaCow (if you are more independent) or Woodwind (if you like more guidance) or do both – but then do Woodwind first then SeaCow. Mangrove kayak & snorkel – we think the snorkel is the best part of this tour, but you want to go with a small tour company & be the first to go on the snorkel.  Otherwise, everyone will kick up the sand and you can’t see anything – especially when there are a lot of people.  ​ Sit at the boulevard with a cold drink & watch the sunset. Enjoy ice cream at Luciano’s or Gio's in town. Yhanni makes authentic Venezuelan arepas behind Budget Marine. Hike up Brandaris – you have to take the short route in Washington Slagbaai Park because you can’t get there from the long route & you can’t backtrack. Bird watching – see flamingos, parrots, parakeets, herons, egrets, pelicans, laughing gulls, ducks, etc.   Weekend Bar has live music on Sundays at Lac Cai. There is so much more!  Just ask!
  • Should I make a dinner reservation?
    It’s a great idea to make a dinner reservation, especially during the high season when restaurants can be busy. You can easily check availability by visiting their website, sending a WhatsApp message, or stopping by the restaurant. Securing your spot in advance ensures you’ll enjoy a fantastic dining experience without the wait! For a full list of recommended restaurants, please visit our website under Food & Drink. You'll find a variety of options to suit every taste and occasion.
  • Should I tip at restaurants?
    Tipping at restaurants is entirely at your discretion. Typically, tips are shared among the entire staff, including waiters, bartenders, hosts, and kitchen staff. While most restaurants accept credit cards for the bill, they often request that tips be given in cash. This helps ensure that the staff receives your gratuity directly.
  • Why won't my waitress/waiter bring me the check?
    In many restaurants, especially in Bonaire, once you're seated, the table is yours for the entire evening. There's no rush to finish your meal, unlike in some other countries like the USA. That's why your waiter or waitress won’t automatically bring you the check. When you're ready to leave, simply request the bill from your server, and they'll be happy to bring it to you. This allows for a more relaxed and leisurely dining experience.
  • What is the dress code?
    The dress code is casual to casual nice. Feel free to dress comfortably for a relaxed dining experience!
  • Anyone can travel to Bonaire without a negative Covid-19 test, vaccination card or recovery certificate.  Check our Travel & Safety page to stay up to date on travel requirements. 

  • Located in the sunny Southern Caribbean approximately 30 miles from Curacao, 86 miles from Aruba and outside the hurricane belt.

  • The island's total area is 288 square kilometers (111 sq mi); it is 38.6 kilometers (24.0 mi) long from North to South, and ranges from 4.8–8 kilometers (3.0–5.0 mi) wide from East to West.

  • Truck or scooter rentals are the best way to get around the island. Foreign and international licenses are accepted.

  • English, Dutch, Papiamentu (local language) and Spanish are widely spoken on the island.

  • Atlantic Standard Time (UTC -4).  Bonaire does not change time for Daylight Savings.

  • Sunny year round with 12 hours of daylight and average temperature of 82ºF/28ºC.

  • The potable (drinking) water is very clean and pure having been distilled from seawater.  

  • Power is 120 volt, 50 Hz.  

  • Known as Diver's Paradise and is rated the #1 Shore Diving Destination in the world.

  • Ocean water temperature ranges from 84ºF/29ºC in the summer to 76ºF/24ºC in the winter.

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